When It Rains It Pours at JonWoodGaming

Today was not a good day at JonWoodGaming.  I started the day with around $70 in my account, $5 of which was given last night by the owner of the site to me and all the players who have signed up with JWG.  Thanks again Jon, but I’m afraid I haven’t used this money wisely, because I now have about $10 left in my account, and if I lose this amount, then I doubt I will be returning to this flash poker room again.

This $60 loss hurts, especially since I’ve never lost this amount in a single day (and I may lose more, since I’ll probably play a little later today).  But then adding salt to the wound JWG emailed me explaining that the poker room will not let me keep all the money that I’ve won at JWG, due to the fact that I had played at the site when there was a glitch in JWG’s software, a glitch that I’ve written about in a previous post.  Here is the email from Mr. Lopez, a Customer Care Manager.

Dear Customer,
We apologize for the delay in reviewing your account.  Unfortunately, we
will not be able to honor your full withdrawal request amount(s) due to the
nature in which the funds were earned. As you know, a software issue existed from the 17th of August 2006 up to the
8th of September 2006.
As stated on Items 8 and 9 of our Terms and Conditions Policy, the player
acknowledges that software issues may exist from time to time and that The
Company cannot be held liable should any such issues occur.  Before clicking
the submit button at the bottom of the Sign Up form, you are required to
read the Terms and Conditions Policy. Transcribed below are the items
previously mentioned:

8) Player acknowledges that full freedom from errors or incompleteness is
impossible to achieve with respect to computer software. Should Player
become aware that the software contains an obvious error or incompleteness
Player undertakes to refrain from taking any advantage whatsoever thereof.
Moreover, promptly upon becoming aware of such error or incompleteness
Player shall notify the Company in writing.
Regardless of whether Player becomes aware of any such errors, JWG
Entertainment . shall not be held liable for payment of any sort which may
become due as a result of software, administrative, hardware failure,
faults, or technical difficulties.

9) Should Player fail to fulfil his undertakings under this Clause, the
Company, or anyone appointed by the Company, shall be entitled to full
compensation for all costs, including costs for rectifying the software,
that may be referred to the error or incompleteness in question and Player’s
omission to notify the Company.

The specific details related to your account are below:

Regarding your account balance, you had $75.20 as a closing balance
before the issue occured. During the issue period you made $393.76
including a withdrawal of $300 processed on the 8th of Sep.
This means you made $318.56 (393.76 – 75.20 = 318.56).

Right now you have a pending withdrawal of $50 and your current
balance is $2 approximately. This money will be taken out of your
account as it was earned during the software issue time period.  In
order to maintain good customer relations, we have already paid you out
$400, which is an amount more than adequate in order to compensate you
for your time played.


Diego Lopez
Customer Care Manager
Player Center

As much as I’d like to keep everything I’ve “won” at JWG, I believe that the site’s decision is not wrong.  In fact, arguably, it’s probably more than fair, as I know that all the money I “won” was not legitimately won.  The fact that JWG is letting me keep $400 is much appreciated.  After all, they technically could have stopped me from taking any of this money.

My wife thinks that I shouldn’t keep any of this JWG ‘tainted” money, and that if I do, my Karma will surely suffer.  Although I have no intention of heeding her advice, her warning about my Karma might be right, especially given how I’ve been recently doing in these online poker rooms, first losing $50 at Hold’em Poker and now today losing $60 at JWG.

4 thoughts on “When It Rains It Pours at JonWoodGaming

  1. I’m not clear. Of this $400 they are “letting you keep”, isn’t $300 already withdrawn? It sounds like they are taking all they can get their hands on- not that I blame them.

    Secondly, it would be worthwhile sometime to determine your expected hourly win and standard deviation. I think you would be surprised. The SD is usually ten or twenty times the EV in poker , even for experts.

  2. I’m not clear about what they did or are going to do either. I now have about $10 in the JWG account. I hope they don’t plan on taking any of this money or money that I might win using this money. I won’t be surprised if they do, or if I’m unable to cash out the next time I try.

    I think that what they are saying is that I’ve already cashed out $400, which they will let me keep (good customer relations), but the $50 that I’ve recently tried to cash out, is another story. But I’m not sure about this, because it seems that this $50 withdrawl went through as well. So, as far as I can see, I have lost at most $2. But, again, I don’t know what to expect for any future withdrawls.

    What is the EV?

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